Chillafish - a short survey

Great things deserve great service. Hearing our customers talk about using our products makes us think time and time again how we can keep on improving our existing products and new innovations. That's why your feedback is considered essential, be it only loving words or critical remarks.

Making happy, affordable, pure and innovative products is our job. Making you - our customer - happy is our goal.

Thank you for being a Chillafish customer, we greatly appreciate your honest feedback..

Your age: *

Your product: *

Quadie

Bunzi

BMXie

Jack&Josie

Chillafish BOX

Purchase type *

Online shop

Physical store

Don't know, it was a gift

Other

Store name (optional):

Please score the following questions: *

	Very bad	Bad	Neutral	Good	Very good
What did you think of the pricing of your product when you bought it?
How clear were the instructions for assembly?
What do you think of the quality of your Chillafish product?
What do you think of the pricing now, after using?
How do you like the design of your product?
What do you think of the functionalities your product offers?

Would you purchase a next product from Chillafish? *

Yes, definitely

Maybe

Absolutely not

How did you get to know Chillafish? *

Recommended by friends & family

In store

Internet, through research

Internet, by accident

Facebook

Twitter

Instagram

Blog

Other:

Why did you decide to get a balance bike? *

Birthday

To improve balance skills

Child tried it somewhere

It was a gift

I don't have a balance bike, I have a Chillafish BOX

No reason

Other:

How likely are you to recommend the Chillafish brand to friends and family? Score a number from 1 (very unlikely) to 10 (very likely). *

Is there something else you want to tell us that we need to know of? (optional)

How did you find Chillafish TALK, our Chillafish customer service? *

I went to your website www.chillafish.com and found the Chillafish TALK form there

I talked to a Chillafish employee on social media (e.g. Facebook, Twitter, ...)

I sent an email

I found the link to the Chillafish TALK form on the packaging of my product

I don't remember

Other:

Score the following statements *

	Strongly disagree	Disagree	Neutral	Agree	Strongly agree
It was easy to find the Chillafish TALK form.
It was clear how to fill out the TALK form.
The Chillafish customer service team replied to my problem quickly.
I feel the Chillafish customer service understood my problem well.
Chillafish solved my problem easily and correctly
In general, my contact with Chillafish was a nice experience.

Chillafish - a short survey

Your Chillafish experience

Your age: *

Your product: *

Purchase type *

Please score the following questions: *

Would you purchase a next product from Chillafish? *

How did you get to know Chillafish? *

Why did you decide to get a balance bike? *

How likely are you to recommend the Chillafish brand to friends and family? Score a number from 1 (very unlikely) to 10 (very likely). *

Is there something else you want to tell us that we need to know of? (optional)

Chillafish TALK customer service

How did you find Chillafish TALK, our Chillafish customer service? *

Score the following statements *

Do you have more feedback for our customer service team? (optional)

Enter your e-mail address if you want a chance at winning a new Chillafish product: